Understanding Your New Home Construction Warranty

What is a Home Builder Warranty?

A new home construction warranty is a policy provided by a home builder that offers coverage for specific structural elements of your home for up to ten years after closing. Unlike a standard home warranty, which is a third-party service contract covering appliances and systems, a home builder warranty is designed to give homeowners peace of mind by protecting the structural integrity of their newly built home.

At Kindred Homes, we stand behind the quality of our craftsmanship and offer a warranty that ensures your home remains in excellent condition for years to come. Our customer service team is committed to working with homeowners to address any necessary repairs or replacements according to our high standards.

What Do New Home Construction Warranties Cover?

The coverage of a new home construction warranty varies depending on the builder. At Kindred Homes, we provide a structured approach to warranty requests, ensuring that both emergency and non-emergency issues are handled efficiently.

Emergency Requests

If you experience an urgent issue in your home, such as problems with plumbing, HVAC, or electrical systems, you should contact the emergency service providers for your community. For convenience, an emergency contact list is located on the cabinet door underneath your kitchen sink. We understand that emergencies require immediate attention, and we are committed to addressing them as quickly as possible.

Non-Emergency Requests

For non-emergency concerns, homeowners can submit a service request through our online portal at any time. Our dedicated Customer Service team will review and address these concerns in a timely manner.

During the 1-year warranty period, non-emergency issues can be reported at designated intervals:

• 60 Days After Closing – This allows homeowners to note any initial concerns after settling in.
• 6 Months After Closing – A mid-year check-in ensures any developing issues are addressed.
• 11 Months After Closing – Before the one-year mark, homeowners have the opportunity to report any final concerns before the warranty period ends.

This schedule helps us manage service requests efficiently while ensuring every homeowner receives the support they need throughout the first year of ownership.

Home Builder Warranty vs. Home Warranty

It’s important to understand the difference between a home builder warranty and a home warranty:

A home builder warranty, like the one provided by Kindred Homes, is included with your new construction home and covers specific structural elements and workmanship.

A home warranty is a separate policy that homeowners can purchase independently to cover appliances and systems, such as refrigerators, water heaters, and HVAC components.

While both warranties provide protection, a home builder warranty is tailored to address structural concerns, while a home warranty helps cover normal wear and tear on home systems and appliances.

A new home construction warranty is a valuable safeguard that ensures your home remains in top condition after move-in. At Kindred Homes, we take pride in our customer service and structured warranty process, giving homeowners confidence in their investment. Whether handling emergency repairs or routine maintenance concerns, our goal is to provide a seamless and positive homeownership experience.

If you have any questions about your warranty coverage, don’t hesitate to contact our Customer Service team—we’re here to help every step of the way!