At Kindred Homes, our goal is to provide you with the best possible experience throughout the entire home buying and ownership process. Our customer service representatives will work closely with you to ensure that all necessary repairs or replacements are completed to meet our high standards of quality.
Emergency Request
If you are experiencing an urgent issue with your home, such as plumbing, HVAC, or electrical issues, please refer to the emergency contacts for your community. An emergency contact list can also be found on the cabinet door underneath your kitchen sink.
We understand the importance of addressing emergencies promptly and efficiently, and we want to ensure that you have the necessary resources available to handle these situations.
Non-Emergency Request
For all other non-emergency issues, please submit a service request to our Customer Service team through our online portal at any time. Our team is dedicated to providing the best possible service and ensuring that your concerns are resolved in a timely manner.
During the 1-year warranty period for your home, there may be non-emergency issues that arise. Please note that for these requests, we have designated specific times during the warranty period when they can be submitted:
- 60 Days After close
- 6 Months After close
- 11 Months After close
This allows us to effectively manage and address warranty items throughout the year. Thank you for your understanding and cooperation in following these guidelines. We strive to provide the best home ownership experience for all of our customers. If you have any questions or concerns, please do not hesitate to contact our Customer Service team.
Structural Warranty
StrucSure Home Warranty Company covers structural elements for ten years after closing. Homeowner Claims can be submitted directly with StrucSure at www.strucsure.com
Thank you for choosing Kindred Homes as your trusted home builder. We look forward to serving you!
